NOTICE OF YOUR FINANCIAL PRIVACY RIGHTS

Our Privacy Policy outlines when and how we share nonpublic personal information about consumers with nonaffiliated third parties. At Intracoastal Bank, building and maintaining a strong personal relationship with you is the foundation of everything we do. The privacy of the financial information you share with us is of the utmost importance. Therefore, it is our policy to maintain standards and procedures to protect nonpublic personal information which we obtain from you and other third party sources necessary to serve your needs.

PROCEDURAL SAFEGUARDS

We maintain internal controls and procedural safeguards to assure your information is current, accurate and complete in accordance with commercially acceptable standards.  If you ever find out that our records are incomplete, inaccurate or not current, please call us at the number listed on your account statement.  We will do everything we reasonably can to investigate and correct the information in a timely manner.

COLLECTION, RETENTION AND USE OF CUSTOMER INFORMATION

We collect, retain and use various types of information to understand and meet your needs and service your relationship with us.  In the process of meeting those requirements we collect, retain and use various kinds of nonpublic personal information from a number of different sources.  For example:

1. Information we receive from you on applications and other informational forms.
2. Information about your transactions with us, or others such as payment history and account balances.
3. Information we receive from consumer reporting agencies.
4. Information we receive from third party sources as result of verifying customer information such as, but not limited to: The Department of Motor Vehicles and the various departments of city and county government.
   
   

THE CONFIDENTIALITY, SECURITY, AND INTEGRITY OF YOUR INFORMATION

We restrict access to information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to protect this information. All our banking professionals and directors are trained to understand, respect and comply with our commitment to these information principles.

YOUR INFORMATION AND OTHER PARTIES

We will not disclose information about you to anyone except as disclosed in this policy or as permitted by law. Examples of this might include disclosures necessary to service your account or prevent unauthorized transactions.

SHARING INFORMATION ABOUT FORMER CUSTOMERS

We have the same policy about disclosing information about former customers as we do about current customers.

DISCLOSURE OF INFORMATION TO NONAFFILIATED THIRD PARTIES 

We do not disclose any nonpublic personal information about our customers or former customers to nonaffiliated third parties unless (1) you have authorized us to do so; (2) the information is required for us to complete a transaction you have requested; (3) the information is provided to a consumer reporting agency in accordance with the Fair Credit Reporting Act; (4) disclosure is required in order to comply with applicable federal, state, or local laws or other applicable legal requirements.  For example, this may include a disclosure in connection with subpoena or similar legal process, a fraud investigation, recording of deeds and mortgages in public records, or an audit examination.  We cannot control and cannot be responsible for data acquired with your permission by third party account aggregation service providers.  If you choose to include account numbers or other nonpublic personal information in emails to any Intracoastal Bank email address, we cannot be responsible for the security of that information during transmission. 

CUSTOMER IDENTIFICATION REQUIREMENTS 

In accordance with Section 326 of the USA PATRIOT ACT signed October 26, 2001, Intracoastal Bank is required to obtain a copy of the documents used in identifying our new account customers and in identifying signatory individuals added to an existing or new account.  In some cases, identification will be requested for those individuals banking with us prior to the effective date of the customer identification requirements because original documentation was not obtained with the opening of the account, or the Bank is unable to form a reasonable belief that it knows the true identity of the existing customer.  In all cases, protection of our customer’s identify and confidentiality is the Bank’s pledge to you.

WHAT THIS MEANS FOR YOU 

When you open a new account, we will request your name, address, date of birth, and other information that will allow us to identify you.  We may also request to see and maintain copies of your driver’s license or other identifying documents.

ANNUAL NOTICE, QUESTIONS AND/OR CONCERNS

Intracoastal Bank will provide notice of our Privacy Policy annually, as long as you maintain an ongoing relationship with us.
Intracoastal Bank remains committed to protecting our customers' most personal information, and we will continue to utilize the most effective means available to ensure that your financial data remains secure. For more information about our privacy practices, you can visit our branch or write to us at:

Intracoastal Bank
1290 NW Palm Coast Parkway
Palm Coast, Florida  32137
Attn: Customer Service                                                                                                top

SECURITY STATEMENT

Security
Your transactions are absolutely safe. Intracoastal Bank works with cutting-edge technology partners to ensure that the most secure environment is made possible for our valued customers. We offer you worry-free Internet banking. You can be completely confident of the following security measures:

 

Secure Communications
Our system ensures that data-exchanged between your PC and our computer networks are encrypted with 128-bit encryption – the strongest encryption available. Encryption is accomplished through Secure Sockets Layers (SSL), which utilizes mathematical formulas to ‘encrypt’ or hide information from prying eyes on the Internet. Additionally, if SSL detects that data was added or deleted after you sent it to the bank, the connection will be severed in order to guard against any tampering. The most popular browsers have the SSL security feature included. How can you tell if your browser is secure? Click Here

 

Secure Environment
Our computer system does not connect directly to the Internet. It is isolated from the network via a ‘firewall.’ A firewall is a combination of software and hardware products that designate parameters, and control and limit the access that outside computers have to the banks’ internal networks and databases. You can feel secure knowing that our firewall protects your personal information from unauthorized access.

 

Secure Login
User IDs and passwords are isolated from the Internet by being stored on Intracoastal Bank’s computer. This way, the passwords and IDs can never be accessed or downloaded by anyone on the Internet. Additionally, user passwords can vary from six to twelve characters, which means the chance of randomly guessing a password is less than one in one billion! The system also checks for invalid logins and automatically disallows a user after three invalid attempts. This prohibits the ‘hacker’ from gaining access to our system, thus protecting your accounts.

 

Your Password
You will be responsible for maintaining one of the most important security measures: your password. When you create your Intracoastal Bank online banking password be sure to keep it a secret. Memorize it, or write it down and keep it in a safe place. It is not recommended you carry your password in your purse or wallet. Make sure no one watches you enter your password and always close your browser when leaving the computer. Make sure you regularly scan your computer for viruses that could be used to capture password keystrokes. You ultimately hold the key to your password security.”

 

Multifactor Authentication
Recently an additional layer of security and fraud protection has been added to help prevent identity theft.  Now when you signup for Internet banking you will be required to establish a security image and three security questions.   Your security image will help to confirm that the website you are visiting is authentic and your passcodes will serve as a second layer of security to verify your identity on non-registered computers.

top